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I joined that FB group and may just do so, that person is basically in violation of the group rules if he's being a douche canoe and maligning another person (it's in the rules not to do so)
Thank you for doing that. I appreciate it very much. Seems I have a few haters that are trying to ruin my reputation even after they have received everything they paid for and more....on top of my trying to provide the most professional customer service I can. No one is perfect and ever so often there is a mistake made but I always follow through and am more than accommodating when that happens.