- Messages
- 978
- Location
- Preston,UK
Hi all
After deciding not to get any slings this autumn(winter) and generally trying to resist the urge for more spiders due to maxing out on space I came across couple of juveniles (sub adults) that tickled my fancy and are needed for my future breeding projects on(around) 20th November.
After a discussion with both sellers we decided to delay shipping due to RM strike actiond and we agreed the parcels to be posted on 28th for delivery on 29th using RM special delivery before 1pm.
That was not the case and today is the third day and still no sign of both parcels.
To add to the pain RM have issued a statement on their website that they are suspending any refund of charges and damages due to delay for anything posted end of November till 5th December and that really makes me MAD as while I understand that strike action makes things difficult for them I find it rather irritating that they will even think of that.If they can't deliver the service they are asking money for, they should suspend it altogether instead af being an arsehole and trying to put their failures on the customers.
I am not there yet but I am determined and very focused individual that will seek every complaint and escalation policy out there to get compensation if the need arise.
This is in no way a criticism towards the employees of the company and their efforts to get a better wages and working conditions for themselves.
Its a rant towards the company and the cheek to take their customers hard earned cash for service that is not delivered.
I am still rooting for the two spiders in the post to hopefully make it alive when the parcel turns up.
Regards Konstantin
After deciding not to get any slings this autumn(winter) and generally trying to resist the urge for more spiders due to maxing out on space I came across couple of juveniles (sub adults) that tickled my fancy and are needed for my future breeding projects on(around) 20th November.
After a discussion with both sellers we decided to delay shipping due to RM strike actiond and we agreed the parcels to be posted on 28th for delivery on 29th using RM special delivery before 1pm.
That was not the case and today is the third day and still no sign of both parcels.
To add to the pain RM have issued a statement on their website that they are suspending any refund of charges and damages due to delay for anything posted end of November till 5th December and that really makes me MAD as while I understand that strike action makes things difficult for them I find it rather irritating that they will even think of that.If they can't deliver the service they are asking money for, they should suspend it altogether instead af being an arsehole and trying to put their failures on the customers.
I am not there yet but I am determined and very focused individual that will seek every complaint and escalation policy out there to get compensation if the need arise.
This is in no way a criticism towards the employees of the company and their efforts to get a better wages and working conditions for themselves.
Its a rant towards the company and the cheek to take their customers hard earned cash for service that is not delivered.
I am still rooting for the two spiders in the post to hopefully make it alive when the parcel turns up.
Regards Konstantin