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<blockquote data-quote="Phil" data-source="post: 153762" data-attributes="member: 4151"><p>I have had similar issues with packages from Poland (spidershop.pl)</p><p>I think Stansted airport is where they all arrive and sometimes the tracking info does not make it across on to the UK tracking system of Royal Fail (Mail...sorry)</p><p>I think last time it happened to me, it appeared suddenly just before it actually arrived. I do have a number for the escalation team (0345 774 0740) if you explain there is live creatures inside they generally try to find for you. The only problem may be that they say because its international there is no real deadline like there is with the UK RMSD by 1pm etc.</p><p></p><p>Good luck and I hope everything works out. Keep us updated.</p></blockquote><p></p>
[QUOTE="Phil, post: 153762, member: 4151"] I have had similar issues with packages from Poland (spidershop.pl) I think Stansted airport is where they all arrive and sometimes the tracking info does not make it across on to the UK tracking system of Royal Fail (Mail...sorry) I think last time it happened to me, it appeared suddenly just before it actually arrived. I do have a number for the escalation team (0345 774 0740) if you explain there is live creatures inside they generally try to find for you. The only problem may be that they say because its international there is no real deadline like there is with the UK RMSD by 1pm etc. Good luck and I hope everything works out. Keep us updated. [/QUOTE]
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