first time dealing with Paul/Petcenter. Ordered 9 slings and his book. The 9 Ts came today but the book will be coming separately(which is understandable that it wasnt inthe box with the Ts). Anyway ,over all I am happy with everything. The package arrived an hour earlier then expected which was awesome. Packaging was top notch and heat pack still very warm. All Ts were alive and very active upon getting them out of the shipping drams. Petcenter has great prices and selection of Ts. I will be getting more from there in the future.