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Message: <blockquote data-quote="PRTTYP" data-source="post: 242767" data-attributes="member: 51159">I sent the final email to Fear Not as suggested, clearly distinguishing between DOA/LAG and a pre-existing neurological defect (DKS), and asking for evidence that husbandry can cause DKS in 24 hours.Fear Not responded by literally copy-pasting their previous template message, refusing to address any of the biological/legal points or provide evidence, and repeated their 2-hour policy line.Since they have zero intention of resolving this, I now have a complete paper trail showing I attempted an amicable resolution. Thank you again for the advice.</blockquote>