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Message: <blockquote data-quote="kormath" data-source="post: 70633" data-attributes="member: 4199">I had that same email issue with Anastasia, come to find out there was a glitch and the email was caught in the spam filter but it didn't show there.I've spoken to her on the phone a couple times, she has always been super friendly and helpful (and that accent... <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big Grin    :D" loading="lazy" data-shortname=":D" />).  For the one order i placed where the email wasn't cooperating she texted me and called/left voicemail for status changes.She will use heatpacks if needed, and she does check weather reports at your location for shipping.  She delayed my shipment for a week due to her local weather and my weather report and kept me informed on these changes.Out of the vendors I've used to get my collection, Anastasia is the top tier.  I highly recommend her as a vendor.</blockquote>