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Message: <blockquote data-quote="Steph1304" data-source="post: 210700" data-attributes="member: 38180">My boss once told me off for refusing to sell a fish to a customer and selling them a book on fish keeping instead - I wasn't willing to send it to it's death..The next guy who came in also wanted some fish, (which I didn't sell either ), but instead he went home with over £1k of equipment and became a loyal customer after that.  I was happy to sell fish to people when they knew what they were doing, and after the £1k sale my boss stopped complaining at me .There is so much crap, snakeoils and misinformation in the aquarium trade that is difficult for people to know what's needed and what isn't.  I'm sorry to hear about your experience with the hermit crabs too <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite3" alt=":(" title="Frown    :(" loading="lazy" data-shortname=":(" /></blockquote>