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<blockquote data-quote="Not Savsonite" data-source="post: 219515" data-attributes="member: 38525"><p>Only suggestion i can make is be a little more proactive in the future. </p><p>They're a good company, I've seen them right many wrongs, as long as you stick to their guidelines. </p><p></p><p>It's now been a day later, had you emailed them right off the beginning you would have a timestamp of exactly when something went wrong, look at it from their side. </p><p></p><p>You sent someone a tarantula, they're telling you it's dead with no proof, what would you do? Take the hit and send them a free spider? Or explain how your LAG works? (Very clearly laid out on their website by the way) </p><p></p><p>Just because you only see one person asking for a replacement, doesn't mean it's not a frequent occurrence to them. They can't just give out a free replacement to everyone that demands it, not how businesses work.</p><p></p><p>BBB won't do anything, you can try to dispute it with your bank but fear not has proof that they upheld they're end of the transaction.</p><p></p><p>You can TRY emailing them explaining the situation very calmly with no threats, they can also have you send back the spider. Though we're now a day late on their LAG so all bets are off.</p><p></p><p>Best thing you can do is walk away, if it comes up again in the future with them or another dealer, get it resolved within the first two hours and you won't be in this situation.</p></blockquote><p></p>
[QUOTE="Not Savsonite, post: 219515, member: 38525"] Only suggestion i can make is be a little more proactive in the future. They're a good company, I've seen them right many wrongs, as long as you stick to their guidelines. It's now been a day later, had you emailed them right off the beginning you would have a timestamp of exactly when something went wrong, look at it from their side. You sent someone a tarantula, they're telling you it's dead with no proof, what would you do? Take the hit and send them a free spider? Or explain how your LAG works? (Very clearly laid out on their website by the way) Just because you only see one person asking for a replacement, doesn't mean it's not a frequent occurrence to them. They can't just give out a free replacement to everyone that demands it, not how businesses work. BBB won't do anything, you can try to dispute it with your bank but fear not has proof that they upheld they're end of the transaction. You can TRY emailing them explaining the situation very calmly with no threats, they can also have you send back the spider. Though we're now a day late on their LAG so all bets are off. Best thing you can do is walk away, if it comes up again in the future with them or another dealer, get it resolved within the first two hours and you won't be in this situation. [/QUOTE]
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