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Message: <blockquote data-quote="spiderdisco" data-source="post: 216679" data-attributes="member: 37310">I will never order from Eresus again. They used to be great, then they split up.  The current owners of Eresus say they “fired Matt”.  Well that’s a bummer because I also had perfect transactions with Matt.  My experience with Eresus since I ordered in May, has been a nightmare.  I kept being told my spiders would “ship this week”, and to be patient because I was getting such a good deal from the big sale.  (Which really wasn’t) Then they said one of the spiders I purchased died and refunded me.  Ok, fine, **** happens.  A few weeks later, they finally got the order out. I had told them twice, and they acknowledged, to send it to the hub, as the temps here were over 100*. They did not send it to the Hub, they sent it to my house.  2 lava spider slings, DOA.  They also had to substitute for another spider I’d ordered, that that suddenly didn’t have anymore.  I was being patient throughout all of this.  When I received the order, I immediately sent them notice and pics of the DOA’s and requested a refund.  They completely ignored me.  It wasn’t until I posted a review on FB and filed a claim with PayPal, that Jonathan finally contacted me.  He told me to drop my claim with PP and he would refund me afterwards.  I refused, as it would leave me no further recourse. He didn’t want to refund the DOA’s because I had included shipping in the refund price.  He tried to tell me LAG was void because they were not sent to the hub.  I sent him a copy of the email I’d previously sent before he shipped, where it specifically states the order must go to hub, NOT my house.   Next thing I know, he offered to settle the PP claim and refund for the 2 doa slings, minus the shipping.  I accepted the amount just to be done with him.   Matt Padilla currently is back in business, as The Spider Room, and his ex business partners are at Eresus.  I never got an apology.  Highly recommend steering clear of Eresus.</blockquote>

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