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Message: <blockquote data-quote="FishermanSteve" data-source="post: 215122" data-attributes="member: 21662">Final update:Thomas has reached out to me and is extremely apologetic and has offered to send me a replacement order. I would like to make it clear that, in hindsight, my issue was with a single individual who is no longer affiliated with Eresus and not the business as a whole. I am certain they will get back to providing everyone the same 5 star level of service they have had in the past.</blockquote>