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Ever so often I run into this in the hobby. A customer makes a purchase and receives their animal as guaranteed. The customer is not satisfied stating that "its not what I expected" after receiving several pics and reassurance. The reason the customer wants a refund is because it looks like the "P. highland" they already had (when they purchased a P. bara). So, since the bara looks like the highland it MUST be a highland and they automatically want a refund and want to double ship a spider over an assumption. Get the f* outta here!!! You've got to be f*cking kidding me!! This vagans looks exactly like my sabulosum so it MUST be a sabulosum!!!! This T. gigas looks just like my T. elenae so it MUST be an elenae!!! Hell no, you cannot have a refund!!! You get what you pay for and the animal is EXACTLY as stated and arrived alive and well. I have no customer service??? Lmmfao!!! Ha ha ha ha ha!!! I will let my customers get in on this one while i pull up a chair and eat some popcorn.... what pissed me off the most is not the fact (after wasting my time and stressing my tarantula out from all the wanted pics) that they wanted a refund or that they were POSITIVE it was the wrong species sent BUT that they were willing to double ship back to me; stressing the poor spider out even more than it already had been prior to my shipping it due to all the hassle of picture taking and tearing up its web to get pictures....I apologize but I have zero tolerance for window shoppers that can't make up their mind until the poor spider is already in their hands.