This will be long and mostly blowing off steam, but any recommendations would be greatly appreciated.
For the past few days, I've been waiting for an overnight package with a tarantula inside. Tomorrow will be day four, and at this point, I would be surprised if the spider is alive. I know it's a risk from shipping during these months, but of the 5 overnight packages that I've been expecting over the course of the month, not one has shown up on time. So far, I've had 8 spiders arrive DOA due to excessive delays. Every seller has been absolutely fantastic during this whole process. There have been updates and attempts to get to the bottom of all this and get things sorted. FedEx, however, has been absolutely abysmal each and every time. Every attempt to contact someone to try and get to the bottom of the situation has been met with general indifference, tons of script reading and canned responses, and conflicting information at each step.
This latest package issue is draining my patience to zero. I've been told that it's left and will be arriving within a day. I've been told that it's in a truck instead of on an airplane. I've had the tracking information change from leaving Memphis this past Thursday to arriving in Memphis today. To further complicate the issue, I'll be traveling the early Monday morning for a funeral and won't be returning until later in the week. I have no way of picking up the tarantula until a week from today.
Do I have any recourse? Is there anything that can be done? I feel like I'm just getting crapped on by FedEx and keep getting stuck in a loop dealing with low level employees that have no ability to address the situation. I've been promised calls from people higher up the chain to get an idea of how to fix the situation. Nothing. No calls. Each call back to FedEx is like starting from square one. I honestly don't expect any of this to end well, but is there anything I may be missing that I can try to do anyway?
For the past few days, I've been waiting for an overnight package with a tarantula inside. Tomorrow will be day four, and at this point, I would be surprised if the spider is alive. I know it's a risk from shipping during these months, but of the 5 overnight packages that I've been expecting over the course of the month, not one has shown up on time. So far, I've had 8 spiders arrive DOA due to excessive delays. Every seller has been absolutely fantastic during this whole process. There have been updates and attempts to get to the bottom of all this and get things sorted. FedEx, however, has been absolutely abysmal each and every time. Every attempt to contact someone to try and get to the bottom of the situation has been met with general indifference, tons of script reading and canned responses, and conflicting information at each step.
This latest package issue is draining my patience to zero. I've been told that it's left and will be arriving within a day. I've been told that it's in a truck instead of on an airplane. I've had the tracking information change from leaving Memphis this past Thursday to arriving in Memphis today. To further complicate the issue, I'll be traveling the early Monday morning for a funeral and won't be returning until later in the week. I have no way of picking up the tarantula until a week from today.
Do I have any recourse? Is there anything that can be done? I feel like I'm just getting crapped on by FedEx and keep getting stuck in a loop dealing with low level employees that have no ability to address the situation. I've been promised calls from people higher up the chain to get an idea of how to fix the situation. Nothing. No calls. Each call back to FedEx is like starting from square one. I honestly don't expect any of this to end well, but is there anything I may be missing that I can try to do anyway?